Cancellation Policy

We understand that sometimes plans change. Our goal is to make the cancellation process as simple and transparent as possible.

Order Cancellations

• Timeframe: You may request a cancellation within 24 hours of placing your order for a full refund, provided the order has not yet been processed or shipped.

• How to Cancel: To cancel an order, please contact our customer support team as soon as possible at [insert contact email or phone number]. Include your order number and reason for cancellation.

After 24 Hours

If more than 24 hours have passed or your order has already been processed/shipped, we may not be able to cancel it. In this case, you may need to wait until the item is delivered and request a return in accordance with our Return Policy.

Special/Custom Orders

Custom-made, personalized, or special-order items may not be eligible for cancellation once production has begun. Please review product details carefully before placing your order.

Refunds

Approved cancellations will be refunded to your original payment method within 5–10 business days, depending on your bank or payment provider.

Need Help?
If you have any questions or need assistance with an order, our support team is here to help. Contact us at shopshoppywebsite@gmail.com and we'll be happy to assist you.